{"id":1982,"date":"2025-02-14T18:38:01","date_gmt":"2025-02-14T18:38:01","guid":{"rendered":"https:\/\/haincelestialgroup.shop\/?page_id=1982"},"modified":"2025-02-14T22:26:32","modified_gmt":"2025-02-14T22:26:32","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/haincelestialgroup.shop\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>At HAIN CELESTIAL GROUP INC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our Refund and Returns Policy carefully to understand our procedures.<\/p><h3 class=\"wp-block-heading\">1. Return Eligibility<\/h3><p>You may return most new, unopened items within&nbsp;<strong>30 days<\/strong>&nbsp;of delivery for a full refund or exchange. To be eligible for a return, your item must meet the following criteria:<\/p><ul class=\"wp-block-list\"><li>Must be in its original condition, unworn, and unwashed.<\/li>\n\n<li>Must include all original packaging, tags, and any accessories that came with the item.<\/li>\n\n<li>Must be returned within 30 days of receipt.<\/li><\/ul><p><strong>Non-returnable items<\/strong>&nbsp;include:<\/p><ul class=\"wp-block-list\"><li>Gift cards<\/li>\n\n<li>Sale items<\/li><\/ul><h3 class=\"wp-block-heading\">2. How to Initiate a Return<\/h3><p>To initiate a return, please follow these steps:<\/p><ol class=\"wp-block-list\"><li><strong>Contact Us:<\/strong>\u00a0Email us at\u00a0<strong><a href=\"mailto:ht@haincelestialgroup.shop\" target=\"_blank\" rel=\"noreferrer noopener\">ht@haincelestialgroup.shop<\/a><\/strong>\u00a0with your order number and details about the product you wish to return.<\/li>\n\n<li><strong>Return Instructions:<\/strong>\u00a0We will respond with instructions on how to return the item. Please do not return items without prior approval.<\/li>\n\n<li><strong>Shipping Costs:<\/strong>\u00a0You will be responsible for paying for your own shipping costs for returning your item, unless the return is a result of our error (i.e., wrong or defective item).<\/li><\/ol><h3 class=\"wp-block-heading\">3. Refunds<\/h3><p>Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days, depending on your card issuer&#8217;s policies.<\/p><h3 class=\"wp-block-heading\">4. Late or Missing Refunds<\/h3><p>If you haven\u2019t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you\u2019ve done all this and you still have not received your refund, please contact us at&nbsp;<strong><a target=\"_blank\" href=\"mailto:ht@haincelestialgroup.shop\" rel=\"noreferrer noopener\">ht@haincelestialgroup.shop<\/a><\/strong>.<\/p><h3 class=\"wp-block-heading\">5. Exchanges<\/h3><p>If you need to exchange an item for the same item or a different size\/color, please contact us at&nbsp;<strong><a target=\"_blank\" href=\"mailto:ht@haincelestialgroup.shop\" rel=\"noreferrer noopener\">ht@haincelestialgroup.shop<\/a><\/strong>. We will guide you through the exchange process.<\/p><h3 class=\"wp-block-heading\">6. Damaged or Defective Items<\/h3><p>If your item was damaged during shipping or is defective, please notify us immediately at&nbsp;<strong><a target=\"_blank\" href=\"mailto:ht@haincelestialgroup.shop\" rel=\"noreferrer noopener\">ht@haincelestialgroup.shop<\/a><\/strong>&nbsp;so we can resolve the issue. We may ask for photographs of the item to assess the damage before processing your request.<\/p><h3 class=\"wp-block-heading\">7. Final Sale Items<\/h3><p>Certain items may be marked as final sale and cannot be returned. Please check the product description or our promotional communications for information on these items.<\/p><h3 class=\"wp-block-heading\">8. Contact Us<\/h3><p>If you have any questions about our Refund and Returns Policy, please contact us:<\/p><ul class=\"wp-block-list\"><li><strong>Email:<\/strong>\u00a0<a href=\"mailto:ht@haincelestialgroup.shop\" target=\"_blank\" rel=\"noreferrer noopener\">ht@haincelestialgroup.shop<\/a><\/li>\n\n<li><strong>Phone:<\/strong>\u00a0+1 413-834-6070<\/li>\n\n<li><strong>Address:<\/strong>\u00a01111 Marcus Avenue, Lake Success, New York 11042<\/li><\/ul><p>Thank you for choosing HAIN CELESTIAL GROUP INC. We appreciate your business and are committed to providing you with quality products and excellent service!<\/p>","protected":false},"excerpt":{"rendered":"<p>At HAIN CELESTIAL GROUP INC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our Refund and Returns Policy carefully to understand our procedures. 1. Return Eligibility You may return most new, unopened items within&nbsp;30 days&nbsp;of delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1982","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/haincelestialgroup.shop\/wp-json\/wp\/v2\/pages\/1982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/haincelestialgroup.shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/haincelestialgroup.shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/haincelestialgroup.shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/haincelestialgroup.shop\/wp-json\/wp\/v2\/comments?post=1982"}],"version-history":[{"count":1,"href":"https:\/\/haincelestialgroup.shop\/wp-json\/wp\/v2\/pages\/1982\/revisions"}],"predecessor-version":[{"id":4031,"href":"https:\/\/haincelestialgroup.shop\/wp-json\/wp\/v2\/pages\/1982\/revisions\/4031"}],"wp:attachment":[{"href":"https:\/\/haincelestialgroup.shop\/wp-json\/wp\/v2\/media?parent=1982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}