Refund and Returns Policy

At HAIN CELESTIAL GROUP INC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our Refund and Returns Policy carefully to understand our procedures.

1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must meet the following criteria:

  • Must be in its original condition, unworn, and unwashed.
  • Must include all original packaging, tags, and any accessories that came with the item.
  • Must be returned within 30 days of receipt.

Non-returnable items include:

  • Gift cards
  • Sale items

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at ht@haincelestialgroup.shop with your order number and details about the product you wish to return.
  2. Return Instructions: We will respond with instructions on how to return the item. Please do not return items without prior approval.
  3. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item, unless the return is a result of our error (i.e., wrong or defective item).

3. Refunds

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days, depending on your card issuer’s policies.

4. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all this and you still have not received your refund, please contact us at ht@haincelestialgroup.shop.

5. Exchanges

If you need to exchange an item for the same item or a different size/color, please contact us at ht@haincelestialgroup.shop. We will guide you through the exchange process.

6. Damaged or Defective Items

If your item was damaged during shipping or is defective, please notify us immediately at ht@haincelestialgroup.shop so we can resolve the issue. We may ask for photographs of the item to assess the damage before processing your request.

7. Final Sale Items

Certain items may be marked as final sale and cannot be returned. Please check the product description or our promotional communications for information on these items.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Thank you for choosing HAIN CELESTIAL GROUP INC. We appreciate your business and are committed to providing you with quality products and excellent service!